Privacy Policy

Last updated: July 13, 2026

Who We Are

Not My Scratch is an online rental-car dispute assistance service. The service helps users organize dispute facts, prepare complaint materials, and understand practical follow-up options. It does not provide legal advice or legal representation.

Information We Collect

We may collect information that you choose to provide, including:

• contact email
• rental company name
• pickup or rental country
• disputed amount and currency
• dispute type
• case summary
• AI assistant chat messages
• evidence summaries, emails, or documents you later choose to provide
• files you attach to the assistant, such as PDFs, invoices, receipts, photos, or text files
• email login code activity
• case status and follow-up history

You should avoid sending full payment card numbers, passport or ID numbers, unrelated personal information, or other unnecessary sensitive data.

Analytics and Advertising Data

We may record basic attribution data such as campaign parameters, referrer, device/browser information, anonymous session identifiers, and hashed IP-derived signals. We use this to understand whether advertising campaigns are producing real rental-car dispute requests and to prevent abuse.

How We Use Information

We use information to:

• create and manage claim requests
• organize dispute facts and evidence
• generate complaint and follow-up drafts
• maintain a case timeline
• operate the embedded AI assistant and enforce free usage limits
• send one-time login codes
• send claim status notifications
• improve service reliability, safety, and abuse prevention

AI Processing

Messages and attached evidence submitted to the embedded assistant may be sent to OpenAI through the OpenAI API so the assistant can assess the dispute and draft responses. We log basic API call metadata such as model, token usage, status, and conversation identifiers for reliability, cost control, and abuse prevention.

Sharing

We do not sell user data. We may share information only when necessary to operate the service, comply with law, or when you explicitly ask us to send information to a rental company, broker, insurer, card issuer, or dispute-resolution body.

Data Retention

We retain case data only as long as needed to provide the service, handle follow-up, comply with legal obligations, and resolve disputes. You may request deletion by contacting hello@notmyscratch.com.

Security

We use reasonable technical and organizational safeguards to protect user data. No online service can guarantee absolute security.

Contact

Questions or deletion requests can be sent to hello@notmyscratch.com.