Terms

Last updated: July 13, 2026

Service Availability

Not My Scratch provides online rental-car dispute assistance. Service features, usage limits, and availability may change as the product improves and operational requirements evolve.

No Legal Advice

Not My Scratch does not provide legal advice or legal representation. Information, assessments, drafts, checklists, and follow-up suggestions are practical support only. Outcomes depend on the facts, evidence, company process, payment method, and applicable consumer routes.

User Responsibility

You are responsible for checking all facts, documents, deadlines, and drafted messages before using them. Do not submit false information or fabricated evidence. Do not send full payment card numbers, passport or ID numbers, or other unnecessary sensitive data.

Assistant Usage Limits

The embedded AI assistant may limit free usage. Users may be asked to verify an email address with a one-time code to continue an assessment. These limits may change as the service evolves.

Evidence Uploads

You may attach rental-dispute evidence such as invoices, rental agreements, receipts, emails, photos, PDFs, and text files. Only attach information relevant to the dispute and redact unnecessary sensitive data before upload.

No Guaranteed Outcome

We do not guarantee that a rental company, broker, insurer, card issuer, or dispute-resolution body will refund, cancel, reduce, or otherwise resolve any claim.

Human Approval

Any message prepared by Not My Scratch should be reviewed by you before it is sent. Nothing should be sent to a rental company or third party without your approval.

Contact

Questions can be sent to hello@notmyscratch.com.